Future of railway in UK

There is a new railway line in 2030, it will replace with new and fast trains off the existing the current railway.

I helped designing new future service preposition experiences from digital, on-board, off-board and stations experiences.

Additionally, I facilitated workshop every week to present clients to make sure all the proportions are realistic and fits there brand each time we introduce new idea.

I was involved in

• Created new service proposition elements every week

• Helped facilitated workshop every week

• Wrote a service proposition for client

• Helped creating service blueprint for clients through service blueprint workshop

• Help creating writing final service proposition documents for clients

Globally well-known
retail outlet

Transforming traditional retail outlet to be more hospitable and creating digital experiences.

Initial I helped researching the current experiences and mapping out the customer insights. Than later in 2nd phase of the project I held responsibility to own the development of the project from storytelling, creating new customer experiences, and presenting our project to the clients.

I was involved in

• Customer research; on-site research, interview and mapping out current experiences

• Developing and facilitating workshop

• Took charge from 2nd phase of the project

• Responsible to creating story illustrations with a illustrator

• Creating new customer experiences based of customer insight

• Creating final service proposition reports for client

• Presenting to clients

• In-charge of researching Asian market experiences

World leading tech company

Transforming from product selling company to service driven company. One of the most interesting and challenging project I have worked on. How might we create a company to service-driven company when there is no in-fracture to create services?

In this project I was mainly focus on researching cases study of how companies transform from product-driven company to services company? What did they do? How it impacted to the company? Why did they make this change?

Based on this research me and my team created multiple scenario of what route can the company take to transform as well as what do they need to prepare these changes for each of these scenario.

I was involved in

• Took in charge of deep market research from; things they can get inspirations from, competitor analysis, case study

• Took in charge of researching for-casting future and trends

• Developing and facilitating workshop

• Help developing new service propositions

• Help creating final service proposition reports for client

• Creating brand new persona for the brand